CUSTOMER CARE

Welcome to the Customer Care service for Jil Sander Online Store.

For instant answers to frequent inquiries about Jil Sander Online StoreStore and your online shopping experience, please browse our Customer Care topics.

Please note that we are only able to provide assistance for issues related to the Online Store and are not able to answer questions concerning retail stores or any other service offered by Jil Sander.
Should you require such information, please visit the Corporate website to contact the appropriate department or find the nearest store.

By e-mail

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A Customer Care representative will be glad to assist you Monday through Friday excluding holidays, from 9 a.m. to 11 p.m EST.

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Order Number

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N.B. When you e-mail us, please don't include any Credit Card information because the e-mail system is not protected.

Your personal information will be processed by YOOX S.p.A., with registered office at Via Nannetti 1, 40069 Zola Predosa (BO), Italy (“YOOX”), the Data Controller, exclusively to answer your request for information. Your data will be processed by the personnel responsible for managing the website and providing related services, the specific services referred to in your request, information systems.

Consult our Privacy Policy for information on the data processors and your rights according to article 7 of Italian legislative decree 196/2003.

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