Contact Us
Welcome to the Customer Care service for Jil Sander Online Store.

For instant answers to frequent inquiries about Jil Sander Online StoreStore and your online shopping experience, please browse our Customer Care topics.

Please note that we are only able to provide assistance for issues related to the Online Store and are not able to answer questions concerning retail stores or any other service offered by Jil Sander.
Should you require such information, please visit the Corporate website to contact the appropriate department or find the nearest store.

By email

Fill in the form on this page.

We will respond to every email within 24 business hours, Monday to Friday, excluding holidays.
By phone
Call our toll-free number 1-866-832-0712 - Monday through Friday from 9 am to 9 pm ET, excluding holidays.
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N.B. When you email us, please don't include any Credit Card information because the email system is not protected.

Your personal information will be processed by YOOX NET-A-PORTER GROUP S.p.A., with registered office at Via Morimondo, 17 – Milano 20143, Italy (“YOOX NET-A-PORTER GROUP”), the Data Controller, exclusively to answer your request for information. Your data will be processed by the personnel responsible for managing the website and providing related services, the specific services referred to in your request, information systems.

Read our Information on Privacy section for more details on the data processors and your rights according to article 7 of Italian legislative decree 196/2003.